Noted

A mystery shopper that never leaves your demo tables

Know why customers tried it here and bought it online, after every shift.

Noted listens at your demo tables through the shifts you can't be there for. Then it hands you one page: the models and colours they asked for, the customer who left to buy online, and what to coach, in the words that were said.

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What kind of store do you run?

First week free, every feature. One email when your spot opens, nothing else.

See a full sample shift report

Example: a phone shop, one shift as Noted would hand it back.

In a phone shop, a sales advisor in a charcoal polo shirt holds out a phone to show its screen to a customer in a teal raincoat across a sage-green counter of demo phones, a phone lying on the counter beside him

Shift report Saturday, October 24, 2026 ⁦10:00–18:00⁩

What customers told you

  • 10:38:00asked for, not offered256GB, blueinteraction #10
    “Have you got the 256 in blue?”
  • 12:12:00complaintscreen protectorinteraction #27
    “I cracked it in a week, and nobody mentioned a screen protector.”
  • 13:50:00lost salenew modelinteraction #42
    “If the new one's out next month, I'll wait.”

Mystery shoppers come a few times a year. Customers pick up your demo phones every day.

A phone is chosen in the shop and too often bought online: the colour that wasn't in, a trade-in worth less than they hoped, a price checked on their own phone. Noted hears each of those conversations while your team is with the customer.

Customers compare out loud at the demo table.

Noted keeps what they say, as they said it.

At a counter of demo laptops, a customer types on one and asks the advisor something while the advisor answers

  • 11:40

    “I've seen it cheaper online. Can you match it?”

    What sends them online

    A price they found on their own phone, the model due next month: what makes them wait.

  • 15:35

    “The website said I'd get more for my old phone.”

    Complaints, before they become reviews

    A trade-in valued lower than promised, a screen cracked in a week. You hear it the same day, not on Google a month later.

  • 16:10

    “No blue 256 at all? That's a shame.”

    Demand you can order in

    Every model, colour and storage size you couldn't offer, counted across the week.

  • 17:40

    “Out of stock till Thursday? I'll order it online.”

    Lost sales, with the moment they left

    The customer who tried it here and bought it elsewhere: when it happened, and what was said.

How often your team does what sells the phone, and the case with it.

Write your way of selling once, or paste the one you train to. After every shift, Noted scores each conversation at the counter against it and hands you this page: the step that slipped first, what to coach, and the moments behind it.

Shift report Saturday, October 24, 2026 · Phones ⁦10:00–18:00⁩

57Getting thereoverall / 100

Where you stand

57this shift

  • ProtectionFocus of the week32.4%
    11 happened · 4 partial · 19 missed · best run: 3 in a row · n/a in 462 moments
    • 13:28:00Missinteraction #39
      “That's eight hundred and ninety. Do you want a bag?”

      Took payment for a new phone without offering a case, a screen protector or cover.

    • 15:12:00Wininteraction #56
      “You'll want a case and a screen protector on that. Shall I fit them for you now?”

      Offered a case and a screen protector before the payment, and fitted them at the counter.

  • Trade-in42.9%
    12 happened · 3 partial · 13 missed · best run: 4 in a row · n/a in 521 moment
    • 12:34:00Wininteraction #31
      “Have you brought your old phone? I can value it now and take it off the price.”

      Valued the customer's old phone before the price, and the trade-in closed the sale.

  • Setup54.8%
    17 happened · 5 partial · 9 missed · best run: 6 in a row · n/a in 491 moment
    • 16:30:00Missinteraction #67
      “There you go. Just back up your old one at home and you're sorted.”

      Sent the customer home to move their own data, after they'd said they weren't sure how.

  • Use first57.4%
    31 happened · 9 partial · 14 missed · best run: 8 in a row · n/a in 262 moments
    • 10:26:00Wininteraction #8
      “Before we look at specs, what do you use your phone for most? Photos, games, work?”

      Asked what the phone was for before talking specs, and found the customer a better camera for less.

    • 14:20:00Missinteraction #48
      “This one's got the fastest chip and three cameras. It's the best there is.”

      Led with specs before asking what the phone was for; it was for calls and photos of the grandchildren.

  • Farewell70
    2.8 / 0–4 · 1 uncertain · n/a in 40Score anchors
    0
    Customer left in silence
    2
    Thanked, but not invited back
    4
    Thanked warmly and invited back
  • Welcome84.6%

    66 happened · 6 partial · 6 missed · best run: 17 in a row · 1 uncertain · n/a in 2

Fix these

  1. Offer protection before the payment, every time: “You'll want a case and a screen protector on that. Shall I fit them for you now?” Today that happened for about one in three.

  2. Ask about the old phone before the price: “Have you brought your old one? I can value it now and take it off.” Then say what it's worth before the customer checks online.

  3. Ask what the phone is for before the specs: “What do you use it for most? Photos, games, work?” Then show two, not six.

When it happened

10:0018:00

WinMissWhat customers told you

A quiet morning and a queue at the counter all afternoon. Customers were welcomed and could try the demo phones all day, and most were asked what they needed before the specs, but once the counter queued after lunch phones went out without a case, a screen protector or cover, and old phones went unvalued. The blue in 256 was asked for three times and isn't in stock, one customer decided to wait for next month's model, and another left to order online when the phone they wanted wasn't in until Thursday.

Example: one Saturday at a phone shop's counter, exactly as Noted hands it back.See a full sample shift report

How it works

  1. 1

    Listen first

    Put a phone where customers decide: by your busiest demo table, or on the counter where sales are made. Tap start at open, stop at close. Your free week shows you the floor as it is.

  2. 2

    Write the standard

    Start from the retail template, paste your sales process, or answer a few questions. Noted scores every conversation against it, with the quote and the time.

  3. 3

    Coach one thing a week

    One page per shift, read before the doors open. One focus for the week, and trends for a quiet Tuesday.

Fair to your team and safe for your customers.

  • Compliant by design

    Built to meet recording law: post the notice your jurisdiction requires, and nothing is switched on until you say so.

  • Audio doesn't stick around

    Only the transcript and the scores are kept. Audio is deleted after transcription unless you choose a retention window.

  • Customers are never identified by voice

    Speakers are told apart within a conversation, and no customer is recognised from one visit to the next. Recognising your own staff by voice is off unless you switch it on and name your team yourself.

  • Your team sees what you see

    Everyone who records a shift can read their own page, and every note carries the moment it came from.

Questions

We already track attach rates and do mystery shops.

Keep them. Your till can tell you fewer cases went out with phones on Saturday. It can't tell you that nobody offered one once the counter queued after lunch, or that the blue in 256 was asked for three times. Run Noted next to it for your free week and see what it catches that the numbers didn't.

Where does the phone go in a busy store?

Where most decisions happen: by your busiest demo table, or on the counter where sales are made. A larger store runs one per area, phones by one and laptops by another, and each report names the area it heard. Noted only hears what's said near it.

Is it OK to record in the store?

Noted is built to comply with recording law: you post the notice your jurisdiction requires, audio is deleted after transcription, and nobody is identified by voice. Rules differ by country, so check yours before you switch anything on; we'll help with the wording.

Our sales process isn't written down.

Start from the retail template, answer a few questions, or paste what you have: a training sheet, a checklist, an email to the team. Noted turns it into a standard you can edit, and proposes changes once it has heard enough shifts.

What do I need to run it?

Any phone, tablet or laptop with a browser and a microphone. No extra hardware, no app store, no installer.

What does it cost?

Your first week is free: the full product, every feature, no limits. Early-access pricing after that goes to the list first, before anything is public.

Which languages does it work in?

English and Persian. The interface, the reports and the transcripts handle both, with Persian right to left and Persian dates and digits.

A note from the founder

I built Noted for my own counter, because the shifts I wasn't there for were the ones I knew least about.

Every pilot starts with me. I'll help you put a phone by your busiest demo table, write your first standard with you, and read your first report with you.

Run it for a week alongside what you already do: the attach-rate report, the Monday targets. If it doesn't show you something you'd have missed, tell me that too.

Rasoul, founder

Try it at your own counter for a week.

Early access opens in small batches, and it starts with a free week. Join the list and stop guessing why Saturday's customers bought online.

1 of 3
What kind of store do you run?

First week free, every feature. One email when your spot opens, nothing else.

AI mystery shopper for phone and electronics stores — Noted